Wiper Blade Case Analysis



Wiper Blade Case Analysis

Postview: 241       Date:March 30, 2022

Question: How did the wiper blade I bought from you last time not clean?

Error response: ( Comments and customer messages )

⇒ That’s impossible. Our wiper blades are the best.

( Language evasion, customers never like businesses that shirk responsibility )


⇒ Have you used it too long?

It’s a relatively good way to ask customers about their usage, but this sentence is not attractive enough.

It’s easy for customers to respond first with ” I have ‘ t spent long .”


⇒ The wiper has been used like this for a long time.

( Some customers may not jump to conclusions without the cause of the actual problem, but in your description,

you can’t ask the same problem to oppose him every time a customer asks a question, so that expression will be difficult. )


Problem diagnosis:  Rain wiper blade is a relatively special accessory on the car.

The special reason is that if it rains you can hardly do anything without it.

Correct Answer:

√ Inform professional testers of QC for testing and provide technical support.

√ To further understand the reasons put forward by customers, you can view the use of customer wiper blades through videos 、pictures and more.

√ Further diagnosis  ( If you find a problem:  Does your wiper blade dry without water? Unclean glass 、sand 、particulates etc. These are the main factors that cause the wiper blade rubber to be damaged and not clean. )

The above is a pure sharing of the wiper blade case.

Want to know more, please pay attention to the following.


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TEL: 86-592-2918292 ,6388105

E-MAIL: jacky@topexwiper.com

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Email: jacky@topexwiper.com

Website: www.topexwiper.com