Wiper blade case analysis
Question : How did the wiper blade I bought from you last time not clean ?
Error response : ( Comments and customer messages )
1 、That ‘ s impossible . Our wiper blades are the best .
( Language evasion , customers never like businesses that shirk responsibility )
2 、Have you used it too long ?
( It ‘s a relatively good way to ask customers about their usage , but this sentence is not attractive enough .
It ‘s easy for customers to respond first with ” I haven ‘ t spent long .”
3、The wiper has been used like this for a long time .
( Some customers may not jump to conclusions without the cause of the actual problem , but in your description ,
you ca n’task the same problem to oppose him every time a customer asks a question , so that expression will be difficult . )
Problem diagnosis : Rain wiper blade is a relatively special accessory on the car .
The special reason is that if it rains you can hardly do anything without it .
Answer : Inform professional testers of QC for testing and provide technical support .
To further understand the reasons put forward by customers , you can view the use of customer wiper blades through videos 、pictures and more .
Further diagnosis ( If you find a problem : Does your wiper blade dry dry without water ?
Unclean glass 、sand 、particulates etc .
Are the main factors that cause the wiper blade rubber to be damaged and not clean . )
The above is the pure sharing of the actual case of the wiper blade .
Want to know more, please pay attention to the following .
XIAMEN TOPEX AUTO PARTS CO.,LTD
E-MAIL: [email protected]
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