Wiper Blade Case Analysis
Question: How did the wiper blade I bought from you last time not clean?
Error response: ( Comments and customer messages )
⇒ That’s impossible. Our wiper blades are the best.
( Language evasion, customers never like businesses that shirk responsibility )
⇒ Have you used it too long?
It’s a relatively good way to ask customers about their usage, but this sentence is not attractive enough.
It’s easy for customers to respond first with ” I have ‘ t spent long .”
⇒ The wiper has been used like this for a long time.
( Some customers may not jump to conclusions without the cause of the actual problem, but in your description,
you can’t ask the same problem to oppose him every time a customer asks a question, so that expression will be difficult. )
Problem diagnosis: Rain wiper blade is a relatively special accessory on the car.
The special reason is that if it rains you can hardly do anything without it.
√ Inform professional testers of QC for testing and provide technical support.
√ To further understand the reasons put forward by customers, you can view the use of customer wiper blades through videos 、pictures and more.
√ Further diagnosis ( If you find a problem: Does your wiper blade dry without water? Unclean glass 、sand 、particulates etc. These are the main factors that cause the wiper blade rubber to be damaged and not clean. )
The above is a pure sharing of the wiper blade case.
Want to know more, please pay attention to the following.
XIAMEN TOPEX AUTO PARTS CO., LTD
We are now looking for Global Distributors, Welcome to cooperate with us!
TEL: 86-592-2918292 ,6388105